What can AI agents do with Pendo through Ferentin?

Through Ferentin, agents can use Pendo for product analytics, feature adoption, user segmentation, feedback analysis and usage reporting. Every call is checked against your Ferentin policies first.

How is Pendo access secured?

Requests through the Pendo integration are covered by OAuth 2.0 consent, granular scope selection and audit logging. These controls are applied by Ferentin, not by Pendo, so they hold across every connected agent.

How do I connect Pendo to Ferentin?

Open the Ferentin admin console, add Pendo as a new connection and authenticate with OAuth 2.0. You then choose which permissions and which tools your agents may use, and the connection goes live for everyone covered by your policies.

Is the Pendo integration generally available?

Yes. The Pendo integration is generally available on Ferentin, including the free tier.

Pendo

Generally Available

After OAuth2 authorization, an AI agent can query product usage data, feature adoption, and user feedback to summarize how customers engage with a product.

Product Experience
Product Analytics
User Adoption

Configure Pendo Browse the 3 tools

Authentication: OAuth 2.0
Hosting: Vendor-hosted endpoint
Data actions: Read only
MCP tools: 3

How it works

Every agent request passes through Ferentin policy before it reaches Pendo.

AI agentAsks for something
Ferentin policies
- OAuth 2.0 consent
- Granular scope selection
- Audit logging
Pendo MCP serverAuthorized connection
Governed resultMasked, logged, returned

What agents can do

3 tools · you choose which ones agents may call

Every tool this server exposes. You choose which ones agents may call.

getAgentActivity
getSessionActivity
listProductAreas

Before you connect

6 read-only tools: visitor/account metadata, application analytics & user behavior, page/feature/track-event data, and event-level aggregation queries.
Open beta — available to any paid Pendo customer once the subscription admin enables it.
Agent (non-interactive) mode: Pendo supports an OAuth 2.0 Service Account using the client_credentials grant (client_id + client_secret, scope=read:me, read-only Viewer, scoped to a single subscription). The token endpoint matches your Pendo region. This needs an OAuth client_credentials federated configuration in Ferentin rather than a static bearer token; configure it per Pendo's 'Authenticate with a service account' guide (https://support.pendo.io/hc/en-us/articles/50293561169435).
Pendo's exact OAuth authorization/token/registration URLs are not published — Ferentin discovers them from the endpoint's protected-resource metadata at connect time.

1 more technical note

The tool catalog populates on first live connection (tools/list against the upstream).

About Pendo

Pendo is a product experience platform that combines product analytics, in-app guidance, and user feedback to improve adoption.

Website Developer docs

Frequently asked about Pendo

What can AI agents do with Pendo through Ferentin?: Through Ferentin, agents can use Pendo for product analytics, feature adoption, user segmentation, feedback analysis and usage reporting. Every call is checked against your Ferentin policies first.
How is Pendo access secured?: Requests through the Pendo integration are covered by OAuth 2.0 consent, granular scope selection and audit logging. These controls are applied by Ferentin, not by Pendo, so they hold across every connected agent.
How do I connect Pendo to Ferentin?: Open the Ferentin admin console, add Pendo as a new connection and authenticate with OAuth 2.0. You then choose which permissions and which tools your agents may use, and the connection goes live for everyone covered by your policies.
Is the Pendo integration generally available?: Yes. The Pendo integration is generally available on Ferentin, including the free tier.

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