Acceptable Use Policy

1. Purpose

Ferentin provides a multi‑tenant AI routing, security and integration platform. This AUP exists to protect our customers, the Service and the broader ecosystem from harmful or disruptive activity. All users, administrators and automated systems accessing the Service must comply with this AUP.

2. Prohibited Conduct

You may not use the Service to:

A. Illegal Activity

• Violate any applicable law, regulation or third‑party right
• Facilitate fraud, money laundering or terrorist financing
• Process, store or transmit content that is illegal in the applicable jurisdiction

B. Security Violations

• Attempt unauthorized access to the Service, other tenants or any connected system
• Probe, scan or test the vulnerability of the Service without written authorization
• Circumvent, disable or interfere with security features, access controls or rate limits
• Intercept, monitor or alter communications not intended for you
• Deploy malicious code, malware or exploits through the Service

C. Abuse of AI Models and Tools

• Use the Service to generate content that facilitates real‑world harm, including weapons development, exploitation of minors or targeted harassment
• Attempt to extract, reconstruct or reverse‑engineer the weights, training data or proprietary mechanisms of AI models accessed through the Service
• Bypass or manipulate content safety filters, guardrails or moderation policies enforced by the Service or upstream providers
• Misrepresent AI‑generated output as human‑generated in contexts where disclosure is required by law or regulation

D. Platform Abuse

• Consume resources in a manner designed to degrade, disrupt or deny service to others
• Use automated means to scrape, harvest or extract data from the Service beyond authorized API usage
• Resell, sublicense or redistribute access to the Service except as permitted by your subscription agreement
• Interfere with the operation or integrity of the Service or its infrastructure

E. Data Misuse

• Process protected health information (PHI), payment card data (PCI) or other regulated data categories through the Service unless expressly authorized under your subscription agreement
• Submit data you do not have the right to process or that violates applicable data protection laws
• Use the Service to build competing products, benchmarks or datasets derived from Customer Data of other tenants

3. Resource Limits

The Service includes usage limits based on your subscription tier. These limits cover API call volume, concurrent connections, data throughput and storage. Sustained activity that exceeds your allocated limits or that degrades performance for other tenants may result in throttling, suspension or additional charges as defined in your subscription agreement.

4. Monitoring and Enforcement

Ferentin monitors the Service for security, availability and compliance purposes. We may investigate suspected violations and take action including:

• Issuing warnings or requiring corrective action
• Throttling or rate‑limiting access
• Suspending or restricting access to specific features
• Terminating accounts for serious or repeated violations
• Reporting illegal activity to law enforcement

Ferentin will make reasonable efforts to notify affected customers before taking enforcement action, except where immediate action is necessary to prevent harm or where notification is prohibited by law.

5. Reporting Violations

If you become aware of any violation of this AUP, please report it to: abuse@ferentin.com

We will investigate all credible reports and take appropriate action.

6. Customer Responsibility

Customers are responsible for the conduct of their authorized users and any automated systems or integrations they configure through the Service. Customers must maintain reasonable controls to prevent misuse and must promptly address any violations by their users upon notification.

7. Relationship to Other Agreements

This AUP is incorporated by reference into the Terms of Service. In the event of a conflict between this AUP and your subscription agreement or Master Services Agreement, the subscription agreement or MSA shall control, except that Ferentin reserves the right to enforce this AUP to protect the Service and other customers.

8. Changes

Ferentin may update this AUP from time to time by posting a revised version on our website. Material changes will be communicated with reasonable advance notice. Continued use of the Service after the effective date of changes constitutes acceptance.

9. Contact

Ferentin, Inc.
legal@ferentin.com