Support
How can we help?
Our team is ready to assist with technical questions, platform guidance or anything else you need.
Email us directly
support@ferentin.com
Fast response times
We typically respond within 24 hours
Enterprise support
Priority support with dedicated Slack channels
Support options
Multiple ways to get help
Whether you need quick answers or hands-on guidance, we've got you covered.
Email support
Send us a message anytime. We respond to all inquiries within one business day.
support@ferentin.com
Enterprise Slack
Enterprise customers get a dedicated Slack channel with direct access to our engineering team.
Included with Enterprise plan
Security issues
For responsible disclosure of security vulnerabilities, reach out to our security team directly.
security@ferentin.com
We offer email support for all customers and dedicated Slack channels for enterprise customers. Our engineering team is directly involved in support. You'll talk to the people who build the product.