MCP Servers
Intercom
GACustomer messaging platform for support, engagement, and AI-powered conversations.
MCP ServersCRMCustomer SupportMessaging
How it works
Every agent request passes through Ferentin policy before it reaches Intercom.- AI agentAsks for something
- Ferentin policies
- Audit logging
- Bearer authentication
- Tenant isolation
- Intercom MCP serverAuthorized connection
- Governed resultMasked, logged, returned
What you can do with Intercom
Discover
Search and browse what exists, without opening the content itself.
6 tools
Access
Read content and metadata, subject to masking policy.
5 tools
Manage
Create, update, organise and remove items.
3 tools
Technical capabilities14 tools
Discover
- search_conversations
- search_contacts
- list_companies
- search
- List articles
- Search articles
Access
- get_conversation
- get_contact
- get_company
- fetch
- Get article
Manage
- create_article
- update_article
- Submit MCP server feedback
Overview
Intercom is a customer communications platform that combines messaging, automation, and AI to help businesses engage with customers across support, sales, and marketing channels.
Ferentin integration
Intercom MCP Server enables AI agents to securely access and interact with your Intercom data including conversations, contacts, and help center content through bearer token authentication.
Frequently asked about Intercom
- What can AI agents do with Intercom through Ferentin?
- Ferentin exposes 14 Intercom MCP tools to your AI agents, grouped as Discover (6 tools), Access (5 tools) and Manage (3 tools). Every call is checked against your Ferentin policies before it reaches Intercom.
- How does Ferentin secure Intercom access?
- Requests through the Intercom integration are covered by audit logging, bearer authentication and tenant isolation. These controls are applied by Ferentin, not by Intercom, so they hold across every connected agent.
- How do I connect Intercom to Ferentin?
- Open the Ferentin admin console, add Intercom as a new connection and authenticate with OAuth 2.0. You then choose which permissions and which tools your agents may use, and the connection goes live for everyone covered by your policies.
- Is the Intercom integration generally available?
- Yes. The Intercom integration is generally available on Ferentin, including the free tier.
